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The Million Dollar Question: ‘Where’s My Truck?’

Every company with drivers and employees out on the road has a story. One of our favorites is the guy who was caught running a side business, mowing lawns when he should have been seeing customers. How...

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We’re Looking for the Most Fascinating ‘Where’s My Truck?’ Story

Recently we dove into the question every company that has drivers has answered for customers: Where’s My Truck? Answering it costs your business money; approximately $18/per call, on average. We did...

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Infographic: Customer Service Status Updates and What They Cost Your Business

If you’re in the business of delivery or service, chances are you’ve fielded the question, “Where’s My Truck?” or its variations, “Where’s My Order?” or “Where’s my Rep?” In fact, a whopping 50% (fifty...

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